Refund & Returns Policy
We want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
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You may return items within 7–14 days of receiving your order.
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Items must be unused, in original packaging, and in the same condition that you received them.
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Certain products such as customized items, sale items, or perishable goods are not eligible for returns.
Refunds
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
Exchanges
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We only replace items if they are defective or damaged.
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If you need to exchange for the same product, please contact us before sending it back.
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.
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Shipping costs are non-refundable.
Contact Us
If you have any questions regarding returns or refunds, please reach out to us at:
📧 info@elitemarttradersllc.com